1. Website Use and Intellectual Property
1.1 Access and Account Security
You must be at least 13 years old to use our website. You agree to:
- Provide accurate account information
- Keep your login credentials secure
- Notify us immediately of any unauthorized account use
1.2 Intellectual Property Rights
All content on dollsanddollhouses.com (images, text, designs) is our property or licensed to us. You may not:
- Reproduce, modify, or distribute our content without permission
- Use our branding for commercial purposes
- Reverse engineer our website’s code or design
2. Products and Services
2.1 Product Descriptions
We strive for accuracy in:
- Doll measurements, materials, and features
- Dollhouse dimensions and assembly requirements
- Playset components and compatibility
Colors may vary slightly due to monitor settings. Contact us if you need clarification before purchasing.
2.2 Product Availability
All items are subject to availability. We may:
- Limit quantities per customer
- Discontinue products without notice
- Cancel orders if items become unavailable (with full refund)
2.3 Custom Orders
Custom-made dolls:
- Require special approval for returns (defects only)
- May have extended production times
- Require your confirmation of design details before crafting
3. Ordering and Payment
3.1 Placing Orders
By ordering, you agree that:
- All information provided is accurate
- You have authorization to use the payment method
- You meet any age requirements for certain collectibles
3.2 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
All transactions are secured with SSL encryption.
3.3 Pricing and Taxes
Prices are in USD and exclude:
- Shipping costs (unless Free Shipping applies)
- Customs duties or import taxes (customer’s responsibility)
We reserve the right to correct pricing errors.
4. Shipping and Delivery
4.1 Processing and Shipping Times
Standard processing:
- 1-2 business days (excluding weekends/holidays)
- Shipping method options:
- Standard: $12.95 via DHL/FedEx (10-15 business days)
- Free Shipping: Orders over $50 via EMS (15-25 business days)
4.2 Delivery Areas
We ship worldwide except:
- Certain Asian regions
- Remote areas with limited carrier access
Check your address availability during checkout.
4.3 Delivery Issues
You must:
- Provide accurate shipping information
- Inspect packages upon delivery
- Report damages within 48 hours with photos
5. Returns and Exchanges
5.1 Return Policy
We accept returns within 15 days of delivery if:
- Item is unused with all original tags
- Original packaging is intact (doll boxes undamaged)
- Proof of purchase is provided
5.2 Non-Returnable Items
Cannot be returned:
- Assembled doll furniture & dollhouses
- Playsets with missing pieces/opened packaging
- “Final Sale” or “Collector’s Edition” items
- Custom dolls (unless defective)
5.3 Return Process
- Email [email protected] within 15 days
- Wait for return authorization
- Ship items with original packaging (customer pays return shipping unless our error)
- Allow 5 business days for refund processing after we receive return
6. Limitations of Liability
Doll Paradise Shop shall not be liable for:
- Minor color or texture variations in products
- Delays beyond our control (customs, weather, carrier issues)
- Incorrect care resulting in doll damage
- Indirect damages (lost profits, data loss)
Our maximum liability is limited to the purchase price of your order.
7. General Provisions
7.1 Governing Law
These terms are governed by Missouri law. Disputes shall be resolved in Kansas City courts.
7.2 Changes to Terms
We may update these terms. Continued use after changes constitutes acceptance.
7.3 Contact Information
Doll Paradise Shop
1675 Tree Frog Lane
Kansas City, US 64119
Email: [email protected]