Welcome to Doll Paradise Shop, where we deliver doll treasures to collectors and enthusiasts worldwide with the same care we’d give to dressing our finest dolls!

✈️ Shipping Information

We carefully pack each order with doll-loving attention to ensure your treasures arrive safely:

  • Order Processing: 1-2 business days (excluding weekends/holidays)
  • Shipping Methods:
    • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
    • Free Shipping: Available for orders over $50 via EMS (15-25 business days after dispatch)
  • Delivery Areas: Worldwide (excluding some Asian regions and remote areas)
💌 Note: During peak seasons, processing times may extend slightly. We’ll notify you if there are any delays with your doll’s journey!

🔄 Our Returns & Exchanges Promise

We accept returns and exchanges within 15 days of delivery. Your item must be:

  • In original condition (unused, with all tags attached)
  • In original packaging (doll boxes must be undamaged)
  • Accompanied by proof of purchase

🚫 Non-Returnable Items:

To protect our doll-loving community, we cannot accept returns on:

  • Assembled Doll Furniture & Dollhouses (due to disassembly risks)
  • Doll Playsets with missing pieces or opened packaging
  • Items marked “Final Sale” or “Collector’s Edition”
  • Custom-made dolls (unless defective)

📦 How to Return or Exchange

Step 1: Contact Our Doll Care Team

Within 15 days of receiving your order, email us at [email protected] with:

  • Your order number
  • Item(s) for return/exchange
  • Reason for return
  • Your preference (refund or exchange)
✨ Sample Email:
Subject: Return Request for Order #12345
Dear Doll Paradise Team,
I’d like to return [Item Name] from order #12345 because [reason]. I prefer [refund/exchange for specific item]. Thank you!

Step 2: Wait for Authorization

Our team will respond within 1-2 business days with:

  • Return approval
  • Shipping instructions
  • Any additional requirements

Step 3: Package & Ship Your Return

Pack your return with doll-like care:

  • Use original packaging when possible
  • Include all tags and accessories
  • Securely seal to prevent damage
  • Include order confirmation copy

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (wrong/defective item). We recommend trackable shipping.

Step 4: Receive Your Refund or Exchange

After we receive and inspect your return:

  • Refunds: Processed within 5 business days to original payment method
  • Exchanges: Shipped within 3 business days of return receipt

Depending on your payment provider, refunds may take 3-10 additional days to appear in your account.

💖 Special Circumstances

Damaged or Defective Items

If your doll arrives damaged:

  • Contact us immediately with photos
  • We’ll arrange replacement/refund at no cost
  • May require return of damaged item

Wrong Item Received

If you receive an incorrect item:

  • Contact us within 7 days
  • We’ll send correct item immediately
  • Provide prepaid return label
🎀 Our Promise: We handle every return with the same tenderness we use when dressing our dolls, ensuring a smooth process while maintaining our high standards.

📬 Need Help?

Contact our Doll Care Team:

We typically respond within 1-2 business days.

Thank you for being part of our doll-loving community! We appreciate your trust in Doll Paradise Shop.

With doll-loving care,
The Doll Paradise Shop Team