At Doll Paradise Shop, we want you to be completely delighted with your doll treasures. If for any reason you’re not perfectly happy with your purchase, our friendly returns policy is here to help – just like our customer service team is always ready to assist with dressing your dolls!

📦 Returns & Exchanges Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, your item must be:

  • In its original condition (unused, unwashed, with all tags attached)
  • In the original packaging (doll boxes should be undamaged)
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items:

To protect the health and safety of our doll-loving community, we cannot accept returns on:

  • Doll Furniture & Dollhouses that have been assembled (due to potential damage during disassembly)
  • Doll Playsets with missing pieces or opened packaging
  • Any items marked as “Final Sale” or “Collector’s Edition”

Note: Special orders and custom-made dolls may have different return policies which will be specified at purchase.

🔄 How to Return or Exchange an Item

Step 1: Contact Our Doll Care Team

Within 15 days of receiving your order, please email us at [email protected] with:

  • Your order number
  • The item(s) you wish to return or exchange
  • The reason for return/exchange
  • Whether you’d like a refund or exchange

Return Request Template:

Subject: Return/Exchange Request for Order #[Your Order Number]

Dear Doll Paradise Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) for return/exchange: [Item Name(s) and Quantity]

Reason for return/exchange: [Please provide details]

I would prefer: [Refund to original payment method / Exchange for (specify item)]

Thank you for your assistance!

Best regards,[Your Full Name]

Step 2: Wait for Our Response

Our Doll Care Team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Any additional information needed

Step 3: Package and Ship Your Return

Please pack your return carefully, just as we pack your dolls for shipping:

  • Use the original packaging whenever possible
  • Include all original tags, certificates, and accessories
  • Securely seal the package to prevent damage
  • Include a copy of your order confirmation or return authorization

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Will be processed within 5 business days to your original payment method
  • Exchanges: Will be shipped within 3 business days after we receive your return

Note: Depending on your payment provider, it may take additional time for the refund to appear in your account (typically 3-10 business days).

💖 Special Cases

Damaged or Defective Items

If your doll arrives damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the damaged item

Wrong Item Received

If you receive an incorrect item:

  • Contact us within 7 days of delivery
  • We’ll send you the correct item immediately
  • We’ll provide a prepaid return label for the incorrect item

🎀 Our Promise: At Doll Paradise Shop, we treat every return with the same care we give when selecting dolls for our collection. Our goal is to make the process as smooth as possible while maintaining the quality and integrity of our products.

📬 Contact Our Doll Care Team

For any questions about returns or exchanges:

Email: [email protected]
Address: Doll Paradise Shop, 1675 Tree Frog Lane, Kansas City, US 64119

We typically respond within 1-2 business days.

Thank you for being part of our doll-loving community! We appreciate your trust in Doll Paradise Shop.

With doll-loving care,
The Doll Paradise Shop Team