Welcome to our magical FAQ section! We’ve gathered the most common questions about our dolls, shipping, and services to make your shopping experience as joyful as unwrapping a brand new dollhouse. If you don’t find your answer here, our doll-loving customer care team is always ready to help at [email protected].
About Our Products
What types of dolls do you offer?
Our doll collection is as diverse as childhood imagination! We specialize in:
- Baby Dolls – Perfect for first-time doll owners
- Black-Owned Collection – Celebrating diversity in play
- Cloth & Rag Dolls – Soft and huggable companions
- Fashion Dolls – For stylish adventures
- Doll Playsets & Dollhouses – Complete worlds for imaginative play
- Doll Furniture – Tiny furnishings for big dreams
Are your dolls suitable for all ages?
We offer dolls for various age groups, from soft baby dolls for toddlers to sophisticated collector’s items. Each product page clearly indicates the recommended age range. For younger children, we particularly recommend our Baby Dolls and Cloth & Rag Dolls collections, which are designed with safety and durability in mind.
Do you offer collector’s edition dolls?
Absolutely! Many of our Fashion Dolls and special edition dolls from our Black-Owned collection are perfect for collectors. These often come with certificates of authenticity and special packaging to preserve their value.
Ordering & Account Questions
How do I create an account?
Creating an account is as easy as dressing up a fashion doll! Simply click on “My Account” at the top of our website and follow the prompts. With an account, you can track orders, save your favorite dolls, and enjoy faster checkout.
I forgot my password. What should I do?
Don’t worry – we’ve all been there! Click on “Forgot Password” on the login page, and we’ll send you instructions to reset it to your registered email address. If you don’t receive the email within 15 minutes, please check your spam folder or contact our customer care team.
Can I modify or cancel my order after placing it?
We process orders quickly to get your dolls to you as soon as possible. If you need to make changes, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage yet.
Payment Options
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout. All payments are processed through encrypted systems to ensure your information stays safe.
Is my payment information secure?
Absolutely! We treat your payment information with the same care we give to packaging our dolls. Our website uses industry-standard SSL encryption, and we never store your full payment details on our servers.
Do you offer installment payment plans?
Currently, we don’t offer installment plans directly, but if you use PayPal, you may be able to utilize their “Pay in 4” service for eligible purchases. Check with PayPal for their current offerings.
Shipping & Delivery
Where do you ship?
We ship our doll magic worldwide! However, we’re currently unable to deliver to some remote areas and certain Asian countries due to shipping restrictions. During checkout, our system will automatically confirm if we can deliver to your location.
What are my shipping options?
We offer two wonderful ways to get your dolls to you:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving in 10-15 days after processing (1-2 business days). Perfect when you can’t wait to see those little eyes light up!
- Free Shipping (Orders $50+): Via EMS, arriving in 15-25 days after processing. Great for larger orders like dollhouses or multiple dolls.
How can I track my order?
The moment your dolls begin their journey to you, we’ll send you a shipping confirmation email with tracking information. You can also check your order status by logging into your account on our website. Watch as your doll travels across the miles – it’s almost as exciting as opening the package itself!
Why is my order taking longer than expected?
While we do everything we can to get your dolls to you promptly, sometimes unexpected delays can occur with shipping carriers, especially for international deliveries. If your package seems to be taking significantly longer than estimated, please contact us at [email protected] with your order number, and we’ll investigate for you.
Returns & Exchanges
What is your return policy?
We want you to be completely happy with your doll purchase. If anything isn’t perfect, you have 15 days after delivery to initiate a return. The item must be in its original condition with all packaging intact. Please contact our customer care team to start the return process.
How do I return an item?
Simply email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll provide you with return instructions. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
When will I receive my refund?
Once we receive and inspect your returned item (which usually takes 3-5 business days after it arrives at our facility), we’ll process your refund. Refunds are typically issued within 5-7 business days after approval and will be credited back to your original payment method.
Do you offer exchanges?
We certainly do! If you’d like a different doll or item, please contact us within 15 days of receiving your original order. We’ll guide you through the exchange process, which may involve returning the original item and placing a new order.
Customer Service
How can I contact customer service?
Our doll-loving customer care team is always here to help! You can reach us at:
- Email: [email protected]
- Mail: Doll Paradise Shop, 1675 Tree Frog Lane, Kansas City, US 64119
Do you have a physical store?
Currently, we operate exclusively online from our Kansas City headquarters. This allows us to focus all our attention on creating the perfect online shopping experience and ensuring your dolls are packed with care before their journey to you.
Do you offer gift wrapping?
While we don’t offer traditional gift wrapping, all our dolls are packaged with special care in beautiful branded boxes that make them gift-ready. If you’d like to include a gift message, simply add it in the “Order Notes” section during checkout.
Still have questions? Our team of doll enthusiasts is always ready to help you find the perfect doll companion! Contact us at [email protected] or explore our magical collection at dollsanddollhouses.com.